We understand that technical issues can disrupt the fun. That's why we offer multi-layered support to resolve any problems you encounter with your toy crane machine.

Our primary resource is our detailed online knowledge base, featuring step-by-step troubleshooting guides for common issues like claw strength calibration, coin mechanism jams, and software glitches. For more specific problems, our dedicated customer support team is available via email and live chat during business hours. They can provide real-time guidance for operational difficulties.

For hardware malfunctions requiring physical repair or part replacement, we offer comprehensive technical assistance. We supply genuine replacement parts—from claws and joysticks to circuit boards and power supplies—along with clear installation manuals. If the issue is complex, we can connect you with our network of certified technicians for on-site or in-workshop repair services. Our goal is to minimize your downtime and ensure your crane machine delivers consistent enjoyment.