We're sorry to hear your new toy crane machine arrived with a scratch. We understand how disappointing that can be. Please be assured that we stand behind the quality of our products and have a straightforward return policy for damaged items.

To initiate a return or exchange, please contact our customer service team within 14 days of delivery. You can reach us via email at support@example.com or through the "Contact Us" form on our website. Please have your order number ready and, if possible, attach a clear photo of the scratch on the toy crane machine. This helps us process your request faster and improve our quality control.

Depending on your preference and product availability, we typically offer two solutions: a full refund to your original payment method or a replacement unit shipped to you at no additional cost. If you choose a replacement, we will prioritize dispatching a new, carefully inspected toy crane to you as soon as possible. The return shipping for the damaged item will be covered by us. We aim to resolve all damage claims within 5-7 business days after receiving the returned item or your photo evidence.

We value your satisfaction and apologize for any inconvenience caused. Our goal is to ensure you and your family can enjoy your new toy without delay. Thank you for bringing this to our attention.