Discovering your newly arrived toy crane machine is damaged can be disappointing. Please rest assured that most reputable sellers have a clear policy to handle such situations. Here is a general guide on the typical return process for a damaged item.

First, do not discard any packaging materials. Immediately inspect the machine upon delivery. If you find any external damage to the shipping box, note it on the delivery receipt before signing, if possible.

Next, contact the seller or retailer's customer service as soon as possible, usually within 48 hours of delivery. Provide your order number and a detailed description of the damage. You will likely be asked to provide photographic or video evidence clearly showing the damage to both the box and the machine itself.

Based on their policy, the seller will then offer a solution. This is often either a full refund or a replacement unit shipped to you at no extra cost. In some cases, they may provide a partial refund if the damage is minor and the machine is still functional.

The seller will typically provide a prepaid return shipping label for the damaged unit if a return is required. Once the return is received and processed, your refund or replacement will be issued promptly. Always review the specific seller's return policy on their website for exact timeframes and instructions.