If your newly purchased toy crane machine isn't working as expected, don't worry. Most reputable retailers and manufacturers have a return or warranty policy in place. Typically, you should first check the warranty period, which often covers defects in materials or workmanship for a specific time from the purchase date. Contact the seller or manufacturer directly with your proof of purchase (receipt or order number) and a clear description or video of the problem. They will usually guide you through troubleshooting steps. If the issue cannot be resolved, they may offer a repair service, a replacement unit, or a full refund, depending on their specific policy terms. Always act promptly, as return windows are often limited. For arcade-style machines bought for commercial use, service contracts may apply instead of standard returns. Keep all original packaging if possible, as this can simplify the return process.