If your toy crane machine's claw is jammed and won't move, don't worry—it's a common issue with several easy fixes you can try yourself. First, power off the entire machine and unplug it from the electrical outlet for safety. Wait about 30 seconds, then plug it back in and power it on. This simple reset can often clear minor electronic glitches causing the jam.

If the reset doesn't work, inspect the claw mechanism visually. Look for any obvious obstructions, like a prize that has become wedged in the chute or around the claw. Gently remove any blockage you can see. Next, check the claw's alignment. Sometimes, the claw can become slightly off-track. With the machine powered off, try manually moving the claw along its rail or gently rotating it to see if it feels stuck. A small piece of debris might be jamming the gears or slides.

For a more persistent jam, you may need to access the internal components. Consult your machine's manual for instructions on opening the panel safely. Once inside, look for tangled strings (if it's a string-controlled crane) or misaligned gears and belts. Carefully clear any snags and ensure moving parts are aligned correctly. A small amount of silicone-based lubricant on metal moving parts can sometimes help, but avoid using oil or grease near electrical components.

If these steps don't resolve the issue, the problem might be a worn motor, a damaged gear, or an electrical fault. At this point, it's best to contact the manufacturer's customer support or a professional arcade game repair technician for assistance. Regular maintenance, like keeping the play area clear of small debris and avoiding overly forceful play, can help prevent future jams.