Discovering a scratch on your brand-new toy crane machine can be disappointing. First, don't panic. Carefully document the damage by taking clear photos and videos of the scratch and the original packaging. Keep all packaging materials. Your immediate step should be to contact the seller or retailer's customer service. Provide them with your order details and the evidence. Most reputable companies have policies for damaged goods and will offer solutions such as a partial refund, a replacement part, or a full exchange. If the damage is minor and you wish to keep it, you might consider a simple DIY fix. For plastic surfaces, a matching model paint or a careful touch-up with a permanent marker can often conceal light scratches. However, for electronic components or deep damage, attempting a repair might void your warranty. Always prioritize contacting the seller first to explore your official options before deciding on a permanent fix. This ensures you protect your consumer rights and get the perfect toy crane you paid for.