If your newly purchased toy crane machine doesn't meet your expectations, understanding the return policy is crucial. Typically, most retailers and manufacturers offer a return window, often ranging from 14 to 30 days from the date of purchase or delivery. To initiate a return, you'll generally need to provide proof of purchase, such as a receipt or order confirmation. The machine should be in its original condition, with all parts, packaging, and accessories included. Some common reasons for returns include major mechanical defects, missing components, or significant damage not caused by the customer. It's important to contact customer service first to explain the issue and request a Return Merchandise Authorization (RMA) number. Policies may vary: some companies offer full refunds, while others might provide store credit, repairs, or replacements. Always check the specific warranty terms that came with your unit, as some defects might be covered for a longer period. For machines purchased from online marketplaces, be sure to review the seller's individual policy. To ensure a smooth process, document the issue with photos or videos before repackaging the item securely.