It's a common and frustrating experience: you maneuver the claw perfectly over that coveted prize, only to watch it slip away at the last second. So, is it normal for your toy crane machine to drop the prize every time? In short, yes, it is a standard and intentional part of most commercial crane machine design.
These machines are programmed with a "win cycle" or a predetermined strength setting. For a certain number of plays, the claw's grip strength will be too weak to securely hold most prizes. This is a business calculation to ensure profitability. Only after a set number of attempts will the machine enter a "strong grab" cycle capable of a secure lift and carry to the chute.
However, consistent drops can also point to other factors. The machine might need maintenance, with a worn or misaligned claw. Your technique matters greatly; simply centering the claw isn't enough. Aim for prizes that are loose, near the chute, or have easy grab points like tags or necks of stuffed animals. Try to use the claw's descent to nudge or tip the item toward the drop hole rather than relying on a full lift.
While the occasional drop is engineered, persistent failure might mean the machine is set to a very low win rate. Observing other players can give you clues. Don't get discouraged—understanding this reality is the first step to smarter play. Focus on well-positioned items, and remember, patience and observation are key to finally hearing that prize tumble down.
Global Supplier of Commercial-Grade Arcade Machines: Custom-Built, CE/FCC-Certified Solutions for Arcades, Malls & Distributors with Worldwide Shipping.