If you've received a toy crane machine that isn't working properly, don't worry—reporting the problem is straightforward. First, check the product for any visible damage or issues right after delivery. Then, gather your purchase details, such as the order number and receipt, as you'll need these for support. Contact the seller or manufacturer directly through their customer service email, phone, or online portal; describe the problem clearly, including when it occurred and any error messages. If the toy crane is under warranty, you might be eligible for a repair, replacement, or refund. For quick help, refer to the user manual for troubleshooting tips or visit the company's website for FAQs. Always keep records of your communication to ensure a smooth resolution process.