Discovering your new toy crane machine has arrived damaged can be frustrating. Don't worry; here is a clear, step-by-step guide on what to do next. First, do not throw away any packaging materials. The original box and packing materials are crucial evidence. Carefully take photos and videos of the damaged machine and the packaging from multiple angles. Document every scratch, dent, or broken part clearly.

Next, contact the seller or retailer immediately. Most companies have a specific window for reporting shipping damage, so it's best to act quickly. Provide them with the photos and a detailed description of the damage. They will typically guide you through their specific process, which may involve filing a claim with the shipping carrier.

In many cases, the seller will offer a replacement machine or a full refund. If you ordered from a large online marketplace, you can usually initiate a return or replacement directly through your account. If the seller is unresponsive, you may need to file a claim with the shipping company (like FedEx, UPS, or USPS) yourself, using the documentation you collected. Remember, proper documentation is your strongest tool for resolving the issue efficiently and getting your perfect, undamaged toy crane.