If your newly purchased toy crane machine fails to meet your expectations, you're likely covered by a standard return policy. Most reputable sellers and manufacturers offer a return window, typically ranging from 30 to 90 days from purchase, for items that are defective, damaged upon arrival, or simply don't perform as advertised. Start by reviewing the specific warranty or guarantee that came with your product, as policies can vary. For defective machines, contact the seller or manufacturer directly to initiate a return or exchange—you may need to provide proof of purchase and details about the issue. If you're just unsatisfied with its performance (e.g., the claw grip is weaker than expected), check if the policy allows returns for dissatisfaction; some companies may offer refunds, while others might only provide replacements or repairs. Always document the condition of the machine with photos or videos when unboxing, as this can streamline the process. Remember, clear communication about your concerns is key to resolving the issue efficiently and ensuring you get the value you paid for.