If your newly purchased toy crane machine isn't working properly, you're likely covered by our comprehensive return policy. Most manufacturers and retailers provide at least a 30-day return window for defective arcade equipment. First, document the issue by taking clear photos or videos showing the malfunction. Common problems include claw mechanism failures, coin jam issues, or electrical malfunctions.

Contact customer support immediately with your purchase details and evidence. Keep all original packaging and accessories as many companies require complete returns. Depending on the situation, you may qualify for a full refund, replacement unit, or repair service. Check your warranty documentation - premium models often include extended coverage for mechanical components.

Some companies may request troubleshooting steps before authorizing returns, such as checking power connections or resetting the machine. If purchased through third-party retailers, consult their specific return procedures. Always maintain your receipt or order confirmation as proof of purchase. For international orders, additional shipping costs might apply for returns.