We understand your frustration when a toy crane machine doesn't work as expected. Our return policy ensures complete customer satisfaction. If your machine arrives defective or stops working within the warranty period, you're eligible for a full refund or replacement. Please contact our customer service within 180 days of purchase with your order details and a video showing the malfunction. We'll guide you through the simple return process. Most issues get resolved within 5-7 business days after we receive the returned item. Note that damages caused by improper use aren't covered under this policy. Our team will diagnose the problem and determine the best solution for your specific case.