If your toy crane machine arrives broken or damaged, don't worry! We have a straightforward return policy to address this issue. First, contact our customer service team within 48 hours of delivery with clear photos or a video showing the damage. This helps us assess the situation quickly. We may offer a full refund, a replacement machine, or necessary repair parts, depending on the extent of damage and your preference. Please keep the original packaging, as it might be needed for the return process. We understand how disappointing it can be to receive a damaged product and are committed to resolving such cases promptly and fairly. For items damaged during shipping, we often work directly with the carrier to handle claims. Check your order confirmation email for specific contact details to start the return process. Our goal is to ensure you have a positive experience, even when problems occur.