We understand how disappointing it can be to receive a damaged toy crane machine. If your arcade game arrives broken, our return policy is designed to make things right for you quickly and easily.

First, please inspect the package and the machine as soon as it arrives. If you notice any visible damage to the shipping box or the crane machine itself, take clear photos immediately. This documentation is crucial for your claim.

Next, contact our customer support team within 48 hours of delivery. Provide your order number, the photos of the damage, and a brief description of the issue. Our team will guide you through the next steps.

Depending on the situation, we typically offer one of the following solutions: a full replacement of the damaged machine at no extra cost, a partial refund if the damage is minor and you decide to keep it, or a full return and refund if preferred. We cover all shipping costs for returns and replacements initiated due to shipping damage.

Our goal is to ensure you are happy with your purchase. We handle these cases with priority to resolve them as fast as possible. Please reach out to us; we are here to help.