We understand your concern if your toy crane machine arrives damaged. Our return policy is designed to resolve this issue quickly and fairly. If the machine is damaged upon delivery due to shipping, please contact our customer service team within 7 days of receiving the item. Provide clear photos of the damage and your order details. We will then offer you a choice: a full refund processed to your original payment method, or a free replacement machine shipped at no extra cost. Our goal is to ensure your satisfaction and provide a hassle-free solution for any shipping-related damage.