If your new toy crane machine isn't working properly, don't worry. Reporting the issue is usually a straightforward process. First, check the user manual for basic troubleshooting steps. Often, simple solutions like checking power connections or resetting the machine can resolve the problem. If the issue persists, locate your proof of purchase and warranty information. These documents are crucial for making a claim. Next, contact the seller or manufacturer directly. Visit their official website to find the dedicated customer support or "Contact Us" page. Clearly describe the problem, including when it started and any error messages. Provide your machine's model number and purchase details. You may be asked to send a photo or video of the malfunction. The support team will then guide you through the next steps, which may include a repair, replacement, or refund based on your warranty terms. Keeping clear records and communicating promptly will help ensure a smooth resolution.