If the toy crane machine you received isn't what you expected, don't worry. Most reputable sellers have a return policy in place to ensure customer satisfaction. Typically, you can initiate a return within a specified period, often 30 days from delivery, provided the item is in its original condition and packaging. The process usually involves contacting customer service via email or your account portal to explain the issue and request a Return Merchandise Authorization (RMA) number. Once approved, you'll be instructed on how to ship the item back. After the return is received and inspected, you can generally expect a refund to your original payment method or an exchange for a satisfactory product. Some policies may cover return shipping costs, especially if the error was on the seller's side, but others might deduct a restocking fee. Always check the specific terms on the seller's website or your order confirmation for precise details. For a smooth experience, keep all original packaging and documentation.